Contact support
For general support requests, email the team directly. Please describe the issue clearly and include any details that help identify your account or device.
Support: support@pulse-chat.de
Support
Get help with Pulse Chat.
Use this page to contact Pulse Chat support for account access issues, technical problems, privacy requests, billing questions, or help with deleting your account.
Support email
support@pulse-chat.de
Privacy contact
privacy@pulse-chat.de
Legal contact
legal@pulse-chat.de
What to include in your request
- Your Pulse Chat account email or the phone number connected to the account.
- Your device model and operating system version.
- A short description of the issue and when it happened.
- Screenshots or error text, if available.
Common support topics
- Sign-in or account access problems.
- Chat, call, notification, or media upload issues.
- Account deletion and data-related questions.
- Privacy questions and personal data requests.
Other contact channels
If your request is specifically about privacy or legal matters, you can use the dedicated email addresses below.
Safety & Moderation
PulseChat provides in-app tools to help users manage unwanted contact and report abusive or objectionable behavior. Users can report users, messages, chats, or community spaces where available. Reports create a moderation case that may be reviewed by PulseChat for abuse prevention, enforcement, and platform safety.
Users can also block other users. When a user is blocked, the chat is removed from the blocker's chat list, and the blocked user cannot send messages or start voice or video calls to the blocker unless unblocked. Blocking may also create an internal safety signal so PulseChat can identify repeat abuse patterns.
System Admin confirmation messages are shown for reports, not normal block actions. PulseChat may restrict, suspend, or remove accounts, content, or access to features when users violate our Terms, misuse the service, or engage in abusive, illegal, harmful, or objectionable behavior.
Safety reports: abuse@pulse-chat.de
Community reports: reports@pulse-chat.de
Support: support@pulse-chat.de
Community reports: reports@pulse-chat.de
Support: support@pulse-chat.de
Full Contact Directory
General Support: support@pulse-chat.de
Privacy & GDPR Requests: privacy@pulse-chat.de
Security Vulnerabilities: security@pulse-chat.de
Abuse & Safety Reports: abuse@pulse-chat.de
Community Reports: reports@pulse-chat.de
Press & Media: press@pulse-chat.de
Alias Change Requests: new-alias@pulse-chat.de
Legal & Compliance Contacts
General Support: support@pulse-chat.de
Privacy & GDPR Requests: privacy@pulse-chat.de
Security Vulnerabilities: security@pulse-chat.de
Abuse & Safety Reports: abuse@pulse-chat.de
Community Reports: reports@pulse-chat.de
Press & Media: press@pulse-chat.de
Alias Change Requests: new-alias@pulse-chat.de
Automated Email Notices
Pulse Chat may send automated operational notices from noreply@pulse-chat.de, including account, security, deletion, support, privacy, moderation, or service administration messages. Please check your spam or junk folder if you are expecting a reply from PulseChat.